CONTENT DIRECTOR • EDITOR • WEB UX DESIGNER

Mark Duggan

Content Designer

Creating impactful work for news media, public outreach, business communications, and digital marketing.

About

I started my information design career as a public radio reporter.

The rigor of producing on a tight deadline was thrilling. I covered a lot of science stories and learned to translate complex details into plain language.

Around 2009, I was producing documentaries and thinking about ways to present them on the web. The Geek in me wanted them to be informative, but my inner Impatient User demanded they be easy to understand. I started designing website interfaces with human factors in mind, guided by my lifelong fascination with cognition and ergonomics.

Soon, I was building sites for NPR stations and tech startups, no small feat for someone entirely self-taught. I developed leadership skills and took on increasingly complex projects—supervising web content teams, designing and launching multiple sites, and overseeing CMS migrations. I also sharpened my skills in digital marketing and helped create launch content and social messaging for a bike rack, a culinary school, and a SaaS product.

Today, I have years of multi-channel experience and have been a valued contributor to successful projects for news organizations, the public sector, and commercial enterprise.

Want to know more? Interested in hiring me? Let’s connect.

See my profile and connect on LinkedIn.

My focus areas

• News editorial and production

• Accessible web UX design

• Public outreach

• Public and media relations

Content-driven marketing

 

How I can help you

• Content team leadership

• Pitch-to-publish editorial

• Accessible design

• WordPress site (re)design

• Information architecture

• User research

• SEO, UX, technical copywriting

• Podcast production

• Voiceover and narration

Awards

• 2023: Best Station Website
Colorado Broadcaster’s Association Award of Excellence

• 2022: Best Station Website
Colorado Broadcaster’s Association Award of Excellence

• 2021: Best Station Website
Colorado Broadcaster’s Association Award of Excellence

• 2013: Best Feature Reporting
National Edward R. Murrow Award

• 2013: Best News Documentary
Regional Edward R. Murrow Award

In my free time

You’ll find me producing my public radio music show Box of Visions, collecting vinyl, and fussing over the perfect cup of coffee.

In my free time

You’ll find me producing my public radio music show Box of Visions, collecting vinyl, and fussing over the perfect cup of coffee.

Currently reading

  • What Works in Community News: Media Startups, News Deserts, and the Future of the Fourth Estate
  • Newsmakers: Artificial Intelligence and the Future of Journalism
  • Closing the Loop: Systems Thinking For Designers