Mark Duggan

Human Content Design

Content Manager • UX Designer • News Editor • Copywriter

About Mark

I started my information design career as a public radio reporter.

The rigor of producing on a tight deadline was thrilling. I covered a lot of science stories and learned to translate complex details into plain language.

Around 2009, I was producing documentaries and thinking about ways to present them on the web. The Geek in me wanted them to be informative, but my inner Impatient User demanded they be easy to understand. I started designing website interfaces with human factors in mind, guided by my lifelong fascination with cognition and ergonomics.

Soon, I was building sites for NPR stations and tech startups, no small feat for someone entirely self-taught. I developed leadership skills and took on increasingly complex projects—supervising web content teams, designing and launching multiple sites, and overseeing CMS migrations. I also sharpened my skills in digital marketing and helped create launch content and social messaging for a bike rack, a culinary school, and a SaaS product.

Today, I have years of multi-channel experience and have been a valued contributor to successful projects for news organizations, the public sector, and commercial enterprise.

Want to know more? Interested in hiring me? Let’s connect.

See my profile and connect on LinkedIn.

My focus areas

• News editorial and production

• Accessible web UX design

• Public outreach communications

• Public and media relations

Content-driven marketing

 

What can I help you with?

• Leadership and mentorship

• Content design strategy

• Pitch-to-publish editorial

• Accessible design (WCAG 2.1 AA)

• WordPress site design

• Information architecture

• User research

• SEO, UX, and technical copywriting

• Podcast production

• Voiceover and narration

What roles best fit me?

• Content Director/Manager

• Managing Editor

• Web UX Designer

• Marketing Content Producer

• Copywriter/Technical Writer

Awards

  • 2023: Best Station Website | Colorado Broadcaster’s Association Award of Excellence
  • 2022: Best Station Website | Colorado Broadcaster’s Association Award of Excellence
  • 2021: Best Station Website | Colorado Broadcaster’s Association Award of Excellence
  • 2013: National Edward R. Murrow Award | Best Feature Reporting
  • 2013: Regional Edward R. Murrow Award | Best News Documentary

In my free time

You’ll find me producing my public radio music show Box of Visions, collecting vinyl, and fussing over the perfect cup of coffee.

Recent reads

Sheryl Cabera
Closing the Loop: Systems Thinking For Designers

Don Norman
The Design of Everyday Things

Jaime Levy
UX Strategy: How to Devise Innovative Digital Products That People Want

David Sax
The Future is Analog: How To Create a More Human World